Returns, Refund & Exchange policies

Return and Refund Policy:

Within 7 days of receiving the product, you can return a product purchased and get the full refund only on below circumstances:

1. If the product delivered to you is different from the product you ordered
2. If the product size/ flavor delivered is different from what was ordered

Steps for returning the product:

1. Initiate a return request by contacting us on hello@fitnfabnutrition.in with your order ID along with your reason for return within 7 days of receiving the product
2. Our team will attend your request within 24 hours
3. We will create a return pickup request with one of our logistics partners. Please note that the product you are returning must be untampered and unused with all labels/tags intact.
4. Please handover the items in proper packing to the logistics team
5. Within 2-4 days of the return pick up, full refund will be initiated to your original source of payment. Incase you need the refund to be processed to a bank account other than the one through which the payment was made, please contact us at hello@fitnfabnutrition.in with the order ID.

Exchange policy:

Within 7 days of receiving the product, you can exchange a product purchased and get the replacement only on below circumstances:

1. If the product delivered to you is different from the product you ordered
2. If the product size/ flavor delivered is different from what was ordered

Steps for replacing or exchanging a product:

1. Initiate a replacement request by contacting us on hello@fitnfabnutrition.in with your order ID along with your reason for return within 7 days of receiving the product
2. Our team will attend your request within 24 hours
3. We will create a return pickup request with one of our logistics partners. Please note that the product you are returning must be untampered and unused with all labels/tags intact.
4. Please handover the items in proper packing to the logistics team
5. We will ship the replacement product within 2-4 business days of your replacement request to your shipping address.

FAQs

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?

A: If an item is found damaged or you order has missing units as compared to the ordered quantity, please send a picture of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our expert customer care team at hello@fitnfabnutrition.in or whatsapp / call us on +91-7904022066. We will revert back within 12-24 business hours regarding your concern. Once the investigation is over, below will be the process if your order seems to have missing units / items:

• We will ship the missing units within 2 days

If your order seems to have defective items:

• We will arrange a reverse pickup (subject to feasibility on your pincode) which typically takes 1 – 2 working days as per our courier partner
• Our quality team will inspect the product once it reaches back our warehouse
• Replacement / refund will be provided as per your request in case of positive response from our quality team.

Note: We request you to raise your concerns within 7 days of receiving the product along with the product images and unboxing videos.

Cases where returns/replacement are not applicable:

• Opened or used products
• Dislike of flavor
• Fitness equipment unless it is damaged in transit
• Tampered products with missing serial or UPC numbers
• Any damage or defect which is not covered under manufacturer’s warranty
• Any product that is returned without all original packaging and accessories including box and all other items which originally included with the product(s) delivered

If you have any concerns, please write to our support team at hello@fitnfabnutrition.in or contact us on whatsapp / call at +91-7904022066